Last Updated: October 23, 2026
1. Introduction
At Flick Prints Solutions (“Flick Prints,” “we,” “our,” or “us”), we aim to provide high-quality customized printing products and a smooth shopping experience.
Because our products may be personalized using customer-provided text, images, artwork, logos, and design selections, our cancellation, return, replacement, and refund procedures differ from those for standard, non-customized products.
This policy explains the circumstances in which you may request an order cancellation, return, replacement, reprint, or refund when purchasing through https://flickprints.com.
By placing an order, you acknowledge that you have had the opportunity to review this policy. Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.
2. Customized Products
Many products sold on Flick Prints are made according to customer-selected specifications and designs.
Before placing your order, please carefully review:
- Product type, size, and specifications.
- Names, text, spelling, and other personalized details.
- Uploaded images, photographs, and logos.
- Colors, layout, orientation, and image placement.
- Front and back designs, where applicable.
- Quantity, pricing, and delivery information.
Customers are responsible for checking their final designs and order details before checkout.
Since customized products may not be suitable for resale to another customer, we generally do not accept returns or provide refunds for correctly produced personalized products solely because a customer changes their mind or enters incorrect design information, subject to applicable consumer protection laws.
This restriction does not apply where a refund, replacement, or other remedy is required by law.
3. Order Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible at info@flickprints.com with your order number and cancellation request.
Before production begins
We will review cancellation requests received before production starts. If the order can be cancelled, we will confirm the cancellation and arrange any applicable refund.
After production begins
Once an order has entered printing, production, or personalization, cancellation may no longer be possible because materials and production resources may already have been used.
We will review such requests individually and inform you of the available options.
Orders already shipped
Orders that have already been dispatched generally cannot be cancelled through our normal cancellation process. If your order is damaged, defective, incorrect, or otherwise eligible for a remedy, please contact us under the procedures below.
Any applicable statutory cancellation rights will continue to apply.
4. Damaged, Defective, or Incorrect Products
We want you to receive products that reasonably match your confirmed order.
You may contact us if your order arrives with any of the following issues:
- The product is damaged during delivery.
- The product has a manufacturing or printing defect.
- The product differs materially from the confirmed order.
- The wrong product, size, quantity, or design was supplied.
- The order is missing items that were included in your confirmed purchase.
Please email info@flickprints.com with your order number, a description of the problem, and clear photographs or other relevant evidence where available.
We will investigate the issue and determine an appropriate resolution in accordance with this policy and applicable law. Depending on the circumstances, the resolution may include a replacement, reprint, refund, or another legally required remedy.
We will not deny an otherwise valid claim solely because a customer cannot provide a particular type of photograph or evidence where applicable law requires another reasonable method of assessment.
5. Incorrect Customer-Submitted Designs
Customers are responsible for reviewing the designs and product specifications they submit for printing.
Refunds or replacements are generally not available when an item has been printed correctly according to the final design approved or submitted by the customer, but the customer later discovers an error in their own content.
Examples may include:
- Spelling or grammatical mistakes.
- Incorrect names, dates, telephone numbers, or addresses printed on the product.
- Low-resolution or poor-quality images uploaded by the customer.
- Incorrect colors, fonts, layout, or image placement selected by the customer.
- Incorrect product dimensions or customization options selected during ordering.
However, if the issue was caused by a printing error, a material deviation from the confirmed order, or another failure for which we are responsible, we will review the claim and provide an appropriate remedy as required by applicable law.
6. Color and Printing Variations
Colors displayed on a computer, mobile phone, or tablet may appear different from the final printed product due to screen settings, lighting, color profiles, printing technology, and material characteristics.
Minor variations in color, cutting, alignment, or finishing may occur within reasonable production tolerances.
A minor variation that does not materially affect the product’s intended use or conformity with the order may not qualify for a refund or replacement.
However, significant defects, substantial discrepancies, or products that do not conform to the confirmed order will be reviewed under our defective or incorrect product procedure.
7. Return Eligibility
Before returning any product, please contact our support team and obtain return instructions where a return is appropriate.
Returns may be considered in circumstances such as:
- A defective or damaged product.
- An incorrect product or materially incorrect customization supplied by us.
- A return or replacement required by applicable law.
- Another situation expressly approved by our support team.
Please do not send products to us without contacting our team first, unless applicable law provides otherwise.
Returned items may need to be inspected to establish the nature of the reported issue. We will provide instructions regarding packaging, return shipping, and any other reasonable steps required for the particular case.
Customized products that have been correctly produced are generally not eligible for return solely because of a change of mind, subject to applicable law.
8. Refund Process
Once we approve a refund, we will initiate it through the original payment method where possible or another lawful method agreed with you.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.
We will communicate any material refund-processing information or additional steps required from you.
Where a refund is required by applicable law, it will be processed within the applicable legal timeframe.
9. Refund Amounts and Shipping Charges
The refund amount will depend on the circumstances of the claim, the nature of the product issue, and applicable law.
Where a refund is approved because of a defect, incorrect fulfillment, or another issue attributable to us, we will also address applicable shipping or return costs in accordance with the law and the circumstances of the case.
For other approved cancellations or returns, shipping charges and any permissible deductions will be handled according to the information provided at checkout, our applicable policies, and legal requirements.
We will not apply a deduction or charge where doing so would violate applicable law.
10. Orders Delayed or Lost in Transit
If your order has not arrived within the expected delivery period, please contact us at info@flickprints.com with your order number.
We will review the available tracking information and, where appropriate, coordinate with the shipping provider.
If a shipment is confirmed lost or delivery fails in circumstances for which we are responsible, we will work with you to arrange an appropriate resolution, which may include a replacement or refund as required by applicable law.
Delivery estimates are not guaranteed unless expressly stated otherwise. However, this does not remove any delivery obligations or customer remedies that apply under the law.
11. Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery details when placing an order.
If a shipment cannot be delivered because of an incorrect or incomplete address supplied by the customer, please contact us as soon as possible.
Additional shipping or reshipment charges may apply where permitted by law and disclosed to the customer.
If the order is returned to us, we will review the circumstances and explain the available options. Any refund or deduction will be handled in accordance with applicable law.
12. Duplicate Orders and Payment Issues
If you believe you have accidentally placed a duplicate order or have been charged more than once for the same purchase, please contact us with the relevant order numbers and payment references.
We will investigate the issue and, if a duplicate payment or other billing error is confirmed, arrange the appropriate correction or refund.
Payment disputes or transaction reversals may also be subject to the procedures of your payment provider.
13. How to Request a Refund or Replacement
To submit a refund, cancellation, return, or replacement request, please contact us using the details below.
Email: info@flickprints.com
Website: https://flickprints.com
Business Name: Flick Prints Solutions
Please include:
- Your order number.
- The date of purchase, if available.
- The reason for your request.
- A description of the issue.
- Relevant photographs or supporting information, where available.
Our team will review your request and contact you regarding the next steps.
Please report issues as soon as reasonably possible. Any request deadlines we communicate will be consistent with applicable legal requirements and will not remove rights that cannot lawfully be restricted.
14. Exceptions and Consumer Rights
This policy is intended to explain our normal procedures for customized printing orders.
Applicable consumer protection laws may provide rights to cancellation, refunds, repairs, replacements, or other remedies in circumstances where a product is defective, not as described, not delivered as agreed, or otherwise fails to meet legal requirements.
Nothing in this policy excludes, restricts, or waives any mandatory legal right available to a customer.
If a provision of this policy conflicts with applicable law, the law will prevail to the extent of the conflict.
15. Changes to This Policy
Flick Prints Solutions may update this policy from time to time to reflect changes in our products, operations, payment processes, shipping arrangements, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage customers to review this policy before placing an order.
16. Contact Us
For questions about cancellations, returns, replacements, or refunds, please contact:
Flick Prints Solutions
Website: https://flickprints.com
Email: info@flickprints.com
Please include your order number in your email so that we can review your request efficiently.
Thank you for choosing Flick Prints Solutions. We appreciate your business and are committed to addressing order-related concerns fairly and professionally.